You’ve got questions? We’ve got answers.
Let us know how we can best help you and your fur baby!
What goes into an exam?
During the exam, your vet puts all his or her expertise, knowledge, and skill to work for your unique fur baby! By thoroughly assessing your pet’s eyes, ears, teeth, mouth, heart, lungs, kidneys, liver, stomach, intestines, joints, spine, skin, paws, and more.
The best medicine is preventative medicine. We want to catch and treat any health issues early to prevent more extensive, expensive treatment in the future. The exam reveals so much vital information we can use to keep your pet healthy and happy through all stages of life.
Healthy pets under 7 years of age generally need an exam once a year. Senior pets, those over 7 years old, need an exam every 6 months—since health issues can develop very quickly in older pets.
If you have a specific concern about your fur baby, please call us at (919) 471-0308 or book a visit on our website. We’re here to help your pet live the best life
What is my vet visit going to be like?
We can promise we always follow the highest standards of best care: taking a thorough medical history, getting a weight check, doing an exam, updating any vaccines, prescribing life-saving parasite prevention, performing crucial lab work to reveal any underlying health issues undetected to the naked eye, recommending medication and comprehensive treatment if necessary, and addressing any concerns or questions you have in detail.
Learn about valet visits, when you stay in the car while your pet has a happy visit inside.
Learn about curbside check-in, when we invite one pet parent inside—mask required!—to be with your pet during the vet visit.
How long is my visit going to take?
You may be here a bit longer than that, since we want to have plenty of time to take a medical history, examine your fur baby, offer comprehensive care and recommend any treatment, and chat with you about everything! We want you to have the best education to help make the best decisions for your unique fur baby.
Appointments with a Vet Assistant may only take 20 minutes: for a nail trim, a quick vaccination, an anal gland expression, and the like.
Why do you always ask all these questions about my pet?
Because it’s best care! And we really want to get to know your unique fur baby.
If your pet is new to Eno, we must first establish the essential doctor/patient relationship and start care off on the right paw. The more we know about your pet—medical history, diet, behavior, lifestyle, favorite activities, like and dislikes—the better.
Asking lots of questions helps us make the best recommendations to keep your pet healthy and happy for a good, long life.
When we ask the same questions at each vet visit, our team is investigating. We want to detect any changes, even small ones. Not all changes are bad. We simply want to identify and treat any potential issues as early as possible.
Feel free to tell us anything and everything about your pet! We’re listening.
What if my pet is extremely nervous?
New places and faces are often scary for fur babies. We understand.
If your pet is nervous, please let us know when you book your visit. Our team will prepare to be extra calm, quiet, patient, and gentle. We have lots of experience with nervous pets and work hard to create happy visits full of treats and love. We have proven methods of going slow and gaining trust, often over time, with anxious dogs and cats.
We encourage pet parents of nervous pets to schedule a time simply to come to the vet without any exam, treatment, or procedure. That way, we can give treats and praise in the parking lot or lobby while nothing “happens” to your pet. We’ve seen this technique work wonders, as pets learn the vet can be a safe—even happy—place to go.
If your pet struggles with high anxiety or fear, your vet can prescribe a calming sedative to give at home before each visit. Pre-visit medication makes the vet experience much easier for your pet, plus safer for our team.
We are always careful to stay aware of each pet’s mood during the entire visit. Dr. Grinstead and most Eno team members are even certified Fear Free…
What does "Fear Free" mean?
Fear Free is a special certification that denotes extensive training in preventing and alleviating fear, anxiety, and stress in pets. The Fear Free philosophy and its methods were developed by hundreds of experts in behavior, medicine, and handling.
Fear Free prioritizes both physical and emotional well-being. We reward, celebrate, and maximize positive experiences with high-value treats and praise. We go slowly and touch gently. We understand when less is best. We take “no” for an answer. We will not rush or force a pet to do something that escalates fear.
Fear Free involves compassion, collaboration, and nurturing; recognizing signs of fear and taking steps to stop its escalation; keeping an emotional health record, and determining needs versus wants. It often involves sedation, as calming medicine is a wonderful tool to help anxious pets get the care they need.
If your pet is fearful, we have ways to help.
Do you accept new pet parents and pets?
The COVID-19 pandemic has been challenging for veterinary medicine as an entire field. Demand for vet care is higher than ever, and teams are lean. Wait times have grown since appointments are in shorter supply. Still, we have always believed in helping as many pets as possible and work hard every day to do so.
When we book your first visit, we’ll create a profile of you and your pet in our system. We ask you to provide your pet’s medical records or a previous vet for us to contact. We also require a $50 deposit, which will be applied to your invoice at the first visit. All new pets will have a full nose-to-tail physical exam to establish care with one of our veterinarians.
Thank you for joining the Eno family! We look forward to a life-long friendship with your fur baby. Get details on what to expect as a new Eno pet parent.
Why does my pet need parasite prevention?
Parasites can also be a serious health problem, even life-threatening. It only takes one bite from an infected mosquito to transfer heartworms to your fur baby.
The bottom line is: Parasite prevention saves lives. We cannot stress enough the importance of year-round parasite prevention, especially in our neck of the woods, where exposure is high.
Prevention is much easier, healthier, and actually less expensive than treatment. For example, heartworm treatment in dogs is tough, often risky, and very costly. Sadly, there is no treatment for cats infected with heartworms.
We offer a variety of safe, effective products to protect your pet from heartworms, fleas, ticks, and intestinal parasites.
Does my pet really need a teeth cleaning?
Dental disease is extremely common in pets. This condition is painful, and can even lead to organ damage as oral bacteria from plaque and tartar travels through your pet’s bloodstream to the heart, lungs, liver, kidneys, and other vital systems.
A regular teeth cleaning is the best protection against dental disease, and dentistry is one of our core services. Learn all about dental care as essential care on our blog.
Why does my pet have to stay all day?
Day admissions are also best for certain care, such as collecting sterile urine samples, taking radiographs, running in-house lab tests, and administering heartworm treatments.
Admitting a pet in the morning, and picking up before we close at 6 p.m., can be the most convenient option for a pet parent’s tight schedule. We do all we can to find room to see the most pets in a day.
Pets scheduled for surgery or dentistry, which require full anesthesia, must also stay all day: most importantly, so your pet can wake up and recover while being closely monitored by a skilled Vet Assistant. We’ll call you with an update, plus a time for when your pet is ready to go home.
Do you have grooming?
Your fur baby can have a customized grooming package: special shampoos or de-shedding treatment, a classic haircut or full shave, add-on services like teeth brushing. Ear cleaning, anal gland expression, and nail trimming are always included. Check out our full spa menu for dogs and cats, including prices, right here.
Did you know? We’re one of the only spots in town that accepts cats for grooming! We welcome kitties, especially the very fluffy ones; they need spa days, too.
Grooming can be transformational. Learn all about Eno grooming, including our policies, and see beautiful before-and-after photos.
Do you have grooming requirements?
Yes. To protect the health of all pets in our hospital, we have grooming policies in place.
New pets who have never been here need a full physical exam: #1. To establish a doctor/patient relationship, and #2: We believe any pet in our care deserves to have been seen by a veterinarian for an annual exam, just in case any health issue arises. We want to be familiar with each and every fur baby we see, for anything.
Your new pet’s exam can be booked in advance or completed the same day as grooming, schedule permitting. Going forward, your pet will need an annual exam to keep the doctor/patient relationship current.
Grooming dogs must be up to date on canine core vaccines: rabies, distemper/parvo, and Bordetella. Grooming cats need to be current on feline core vaccines: rabies and FVRCP.
We want pets to have fun, safe spa days! Our grooming policies help protect pets. Learn all about Eno grooming, including our policies.
Do you offer nail dremeling?
Do you have boarding?
Boarding pets stay in these special areas to keep them safe and comfy. Pets have their own rooms and do not actively interact. Since we are not a doggy daycare center or doggy camp, pups do not play or socialize together.
We know it takes trust to board your fur baby. Our team works hard to be your pet’s home away from home! Each Kennel Assistant is highly trained to practice the highest standards of care and cleanliness.
We’re happy to give your pet plenty of love and spoiling, play, and attention. If your pet needs peace and quiet, that’s OK too. We can usually make special accommodations and will go above and beyond to do what is best for each unique fur baby.
Do you have boarding requirements?
Yes. To protect the health of all pets in our hospital, we have boarding policies in place.
A new boarding pet needs a vet visit to establish a doctor/patient relationship. We believe any pet in our care deserves to have been seen by a vet just in case any health issue arises. We want to be familiar with each and every fur baby we see, for anything.
Boarding means pets are near each other in the same environment. For boarding dogs, we require these core vaccines: rabies, distemper/parvo, Bordetella, and influenza. We also require an intestinal parasite screen, or fecal test, to make sure your pup is free from contagious intestinal parasites. For boarding cats, we require these core vaccines: rabies and FVRCP.
When do I bring my pet in for surgery, dentistry, day admission, grooming, or boarding?
Great question! We schedule admission times for these services carefully, in hopes we can avoid you having to wait while we manage a busy day helping so many pets. We appreciate your cooperation following our admission times.
The time window of day admissions not involving anesthesia is 8 to 8:30 a.m.
Grooming pets are scheduled specifically for morning or afternoon spa days. Morning grooms should arrive at 8 a.m., afternoon grooms at noon. Accommodations to arrive at other times can sometimes be arranged with the groomer; please tell us your needs!
Boarding pets who do not need updated vaccines may arrive, at your convenience on the reservation day, any time before 5:30 p.m. Monday through Friday or before 12:30 p.m. on Saturday. Boarding pets who need an exam or any vaccine updates must be here by 4 p.m. on their weekday reservation day—we want to have plenty of time to make sure your pet has no vaccine reaction and is perfectly safe well before we close.
What is your cancellation policy?
Please provide us at least two business days’ notice when you need to cancel a vet visit, grooming appointment, or boarding reservation. Our entire team thanks you for respecting our time and all we do to help pets!
Demand is at an all-time high for vet care, grooming, and boarding. We keep wait lists for all our services—your cancellation notice allows us to help another pet. We work hard every day to help as many pets as possible.
We know unexpected circumstances arise. We understand if you simply cannot give us two business days’ notice or must be a “no-show” one time.
After two cancellations without proper notice or two “no-shows,” we require a $50 deposit. This will be applied to your invoice when you keep that visit, groom, or reservation. If you cancel without proper notice or do not show, we will keep the deposit.
Do you accept walk-ins?
We understand a pet problem can arise on the spot. For this very reason, we keep a small number of “short-notice” visit spots open every day for sick pets, e.g., pets who are vomiting or having diarrhea. Please understand #1. These spots fill up quickly and early in the day, #2. We cannot work your pet into our schedule if it’s the end of the day, and #3. We never use these spots for urgent or emergency situations.
We will do our best to see your pet on short notice if we possibly can, as long as the situation is not serious. When other pets are already booked in these short-notice spots, please understand those pets need our care too.
Bottom line: Call us if your pet needs anything. We will give you every option to help your pet. If the situation is not serious, we will book a visit and/or put you on our waitlist. Otherwise, the veterinarian will determine the best course of action.
If the situation is serious, we will triage your pet’s care and refer you to an urgent or emergency care hospital. These facilities have excellent staff, trained in urgent and emergency situations, and operate after-hours. Please understand: We are not refusing to see your pet—we give you a referral when it’s the best care for your pet.
Do you treat emergencies?
We know emergencies are stressful. We help pet parents in stressful situations in any way we can. If you think your pet is in an emergency situation, you can call us during business hours. We appreciate that you trust us to do the best thing for your pet.
Please know: In the event of an urgent matter or emergency, we can assess the situation, offer comfort and support, and triage your pet. We will not see your pet in an urgent or emergency situation because we are not an urgent care or emergency hospital.
We love your pet and are not refusing to see your pet—a referral is the best option for any pet in a serious situation. We will refer you to…
Open 3 to 11 p.m.
1728 Fordham Blvd. #161
Chapel Hill, NC 27514
Triangle Veterinary Referral Hospital (TVRH)
RoadDurham, NC 27705
7015 NC Highway
Durham, NC 27707