Quick action at the very start of the COVID-19 crisis back in March 2020. A commitment to rigorous safety measures, hard work, and dedication. The cooperation and support of our amazing Eno family. Those things have kept us going and strong during these tumultuous times.
We continue to make every effort to help pets and support pet parents safely. Eno Animal Hospital is an essential business, as we offer life-sustaining and life-saving care.
The COVID-19 pandemic is unprecedented. And while we have made great strides as a community to lessen the danger and impact of COVID-19, the virus is still with us. We must protect, and never risk, the safety of our community.
We are committed to providing pets the best care and pet parents the best service. We have a great plan for pets and their people: valet visits!
Valet Visits 101
#1: Call us when you get here, and tell us what parking space you’re in. #2: A team member will come outside to fetch your pet from a safe social distance. Please take your pet out of the car. #3: Your vet will call you with exam findings and any treatment plan. We will take payment by phone and bring your pet back to you.
A valet visit means you stay here, in the parking lot, while your pet gets a happy visit inside. We promise to give lots of treats and love! If you have thoughts on how to make your pet’s visit go smoothly, just let us know.
We know you’d rather be with your fur baby. And now you can! Read our blog all about curbside check-in for vet visits, when one pet parent is invited inside for a happy visit with your pet.
Watch a valet visit in action! Click here for a short video featuring Dr. Grinstead and our team.
Sit. Stay. Please!
Valet visits are scheduled exactly like regular visits. That means you need to stay here while your pet gets a happy visit inside.
Valet visits are not day admissions—so please stay at Eno while we see your pet and then call you with exam findings and updates. It’s crucial for you to be available to take our call, and be ready when your pet is ready to come back outside to you.
We have a busy schedule helping all the Eno pets. While we understand it’s tempting to leave and run a quick errand during a valet visit, please don’t! You help us—and every other pet and pet parent—tremendously when you stay at Eno.
Our team works hard to be prompt and efficient, and to make everything run smoothly for everybody. Please check out our website and Facebook page while you wait!
We appreciate your help to make all valet visits great.
Day Admission Is Another Option for Care
#1: We will email you a day admission form to fill out and return via email. #2: Call us when you arrive, and we’ll take it from there—just like a valet visit. #3: Call us when you come back to pick up; we’ll take payment over the phone and bring your pet back to you.
Details on day admission…
Bring your pet in during a window of 7:45 to 8:15 a.m. We’ll set up a good time for you to pick up your pet in the afternoon or early evening.
Your pet will be kept safe and comfy in one of our boarding suites or the Treatment Area. As always, your pet will get the best care. We’ll call you during the day with exam findings and any treatment recommendations. We’ll get your approval before administering any treatment.
Social distancing is essential. We must limit all potential exposure to COVID-19, for your safety and ours.
When we come outside to fetch your pet, please take your pet out of the car. A team member will be prepared to put your dog on a sanitized leash. If your cat or small dog is in a carrier, please set your pet’s carrier on the ground. It is much safer for you to take your pet out of the car than for a team member to reach inside your vehicle.
All Eno team members must keep a social distance. We certainly miss hugging and high-fiving you! We must do the right thing to help stop the spread of COVID-19.
How to Pick Up Medications
If you need to pick up food or medications, please call us to arrange it. We will take payment by phone and get an expected time for your arrival. We’ll put your item outside, with a receipt, on our stone column. This way you can grab what you need, and everyone is better protected.
Please wave to us! We really miss seeing our pet parents in person.
You may also order food, medications, parasite prevention, treats, toys, and more on our online store, which is 100% guaranteed. Access the online store in the blue banner above; just click “Store.”
The New Normal
Your cooperation and support make our work so much better and less stressful, especially as we all work together to navigate the new normal of COVID-19 and best help your pets.
We are doing our very best. We will continue to make the best decisions and follow the best practices to keep everyone safe.
If anything is compromising the health, well-being, or comfort of your pet, please let us know. We will work with you to determine the best course of action and treatment. Consultations by phone or video chat may be available at your veterinarian’s discretion.
We’re all in this together! As always, we’re here. Please call us at (919) 471-0308 if you have questions or need anything.